Terms of Sale and Shipping
At American Legend, our goal is 100% customer satisfaction. In addition to 24-hour ordering on-line, our sales staff and technical support staff are available Tuesday thru Saturday from 9:00 AM to 6:00 PM Eastern Standard Time. If you would prefer to order over the phone, have questions regarding a part in our catalog or its application to your bike, call or e-mail and well be glad to help.
Toll-free Sales Line (orders only): 1-888-272-9143
Technical Support: 1-859-255-3544
Every effort has been made to ensure the accuracy of our on-line catalog. Sometimes price, application and product availability changes occur that are beyond our control, therefore, prices, descriptions and availability of all items in the catalog are subject to change without notice. In order to keep backorders to a minimum, it is our policy to substitute an identical or comparable item from another of our vendors if we will not be able to fill your order within two shipping days (excluding Sat. & Sun). We will not ship an order that contains a price change or a substitution without contacting you first. All prices in our catalog are in US dollars.
We accept Visa, Mastercard and Discover. For your protection, all initial orders made with a credit or debit card must be shipped to the billing address on the card.After your initial order, alternate shipping addresses may be used. When you check out, use the "secure checkout" option. It requires no special software on your computer and it encrypts all of your personal information. This is backed up by our On-line Safe Ordering Guarantee , the only one of its kind in the industry. We do not accept American Express, Diners Club or any other cards. If your card is issued by a non-US bank, they will convert your invoice total from US dollars to your currency at their prevailing exchange rate on the day the transaction posts.
CODs/ Money Orders/ Certified and Personal Checks
If you would like to pay by certified check or money order, you can still order on-line. Your order will be received by us and confirmed back to you and processed the same day as payment is received. Orders paid by personal check are also accepted on-line and shipment will be made once the check has cleared your bank. All payment types must be denominated in UD dollars.
Because we accept payment by personal check, money order and certified check, we do not ship COD. (UPS now requires all CODs to be paid by money order or certified check anyway and charges you an additional $6.00 per box). We also do not accept travelers checks for payment. (This is for your protection as we cannot observe them being countersigned.)
We ship by UPS ONLY and offer free UPS ground shipping on orders over $250.00 (see below for details). All orders to the continental US (lower 48 states) are shipped by UPS ground service unless you request otherwise. There is no free freight on Next Day Air, etc. If you request another delivery option at check-out, we will e-mail or fax you with the actual cost prior to shipping your order. UPS does not ship to Post Office boxes, so be sure that your order shows the complete street address with apartment or suite # etc. Additional charges for incorrect addresses are the responsibility of the customer. Shipping charges are based on the amount of your order, as follows:
Parts Total Shipping
$ 0.01 to $ 24.99 - N/A - Minimum order is $25 excluding shipping.
$ 25.00 to $ 50.00 - $ 7.00
$ 50.01 to $ 75.00 - $ 9.00
$ 75.01 to $100.00 - $ 11.00
$100.01 to $150.00 - $ 13.00
$150.01 to $200.00 - $ 15.00
$200.01 to $250.00 - $ 17.00
Over $250.00 FREE
All orders over $250.00(Note 1) receive FREE UPS Ground shipping in the continental US
(excludes Alaska & Hawaii).
Note 1: All frames are charged a $70 shipping fee and all engines are charged a $150 shipping fee. If other items are on the same order, they are shipped free.
Shipments to all other locations worldwide are billed at actual UPS cost. Because of UPS weight and package size calculations, this cannot be determined prior to the order being boxed for shipment. We can provide a shipping estimate when the order is placed or by fax or e-mail when receipt of your order is confirmed (we send e-mail confirmation of all orders received.) The type of UPS service available depends on the country being shipped to and your specific address. In all cases the customer is responsible for all shipping charges, agent, inspection and customs fees, duties, tariffs, taxes (including VAT) and other related costs.
To ensure that your order is received complete and in good condition, all shipments are insured for the full retail value of the contents. All orders are charged a $1.25 insurance fee for this service. If your package is damaged during shipping, have the delivery personnel note the damage in their log and sign for the package. Do not refuse delivery. Call or e-mail us and we will handle the claim for you and send replacements for the damaged items.
Many items we sell carry a manufacturer's warranty and some do not. American Legend Motorcycles, Inc. does not manufacture any of the items we sell, thus we do not warranty any of them ourselves. If you have any questions about whether or not a particular item has a manufacturer's warranty, please contact us prior to your purchase and we will find out for you.
All returns are charged a 20% restocking fee and must be postmarked within 5 days of your original receipt of the item. After that, no returns are allowed. All returns must include all parts and the original packaging. No refunds or exchanges will be made without them.
American Legend maintains a customer database in order to conduct business and to better serve our customers, however, we do not sell or provide outside parties any customer information for marketing purposes. Any information you provide us is confidential and treated as such.
Changes to Terms
Although is not anticipated, the company reserves the right to change its sale terms & conditions and return policies at any time without notice. If you have any questions, call or e-mail us.
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American Legend Motorcycles, Inc.
228 Lisle Industrial Ave.
Lexington, KY 40511
Sales - 1-888-272-9143
Tech Line - 1-859-255-3544
© Copyright 1999-2008 American Legend
Motorcycles, Inc. All rights reserved.
All trademarks are owned by Harley Davidson, Custom Chrome or American Legend Motorcycles, Inc.